Data that we process
If you have agreed to provide us with feedback then Suvera will process your name, your phone number, and the feedback you give us. We use these contact details to send you a gift voucher as a gesture of appreciation.
Lawful basis for processing
We rely on legitimate interest to process this data, based mainly on the fact that you showed an interest in providing feedback so we do not think this processing outweighs your rights and freedoms. Because you may give us health information, we ask for your consent to process this data at the start of each feedback session and also ask your consent for us to record the call.
We delete the call recordings after 6 months. All feedback is then anonymised after 6 months and aggregated.
Data Sharing and transfers
Like most companies, we use a number of other companies as part of our data processing, for example cloud services and technology services. We have data processing agreements in place with these providers. Where data is transferred outside of the EEA, we ensure that appropriate protection and mechanisms are in place, for example standard contractual clauses. If data is transferred from the UK to the EEA then it is done so on the basis of those countries having a comparable data protection regime to the UK (adequacy).
We do not sell your data to anybody. If you wish us to share your feedback with your GP then we can do, but we do not do this routinely.